Booking
BOOKING TERMS AND CONDITIONS
These are our terms and conditions as they are shown on the booking confirmation that is sent to all guests.
CONTRACT
This document (whether in electronic or paper form) is a contract between the person named above (the Guest) and Duncan & Chris Grant (the Owners). It is governed by the laws of England & Wales.
WHAT YOUR RENTAL COVERS
For the period stated above, the Guest and their party have the exclusive right to use Il Melo and its garden, grounds and swimming pool. Guests should arrive after 4pm to allow for the house to be cleaned between groups and must leave by 10am. At less busy times of year, some flexibility on this may be available but cannot be guaranteed to allow for last minute bookings and for the managing agents’ workload.
PAYMENT TERMS
A deposit of 20% is required at the time of booking with the balance payable 8 weeks before the date of arrival. Once the booking has been confirmed and the deposit paid, it cannot be cancelled and the full amount will be due at the above dates.
The following methods of payment can be used:
UK guests: £ sterling payable by bank transfer (cheques may be acceptable subject to prior agreement)
Other guests: € payable by bank transfer
Other payment methods / currencies may be agreed but will be subject to additional charges.
SMALLER GROUPS
At some periods of the year, special rates may be offered for smaller numbers of guests (up to 4 people, or up to 6 people). If you receive a discounted price for a smaller group, it is on the clear understanding that you will only use the rooms assigned to you (for 6 people - 3 bedrooms, for 4 people - 2 bedrooms) and that nobody else will stay with you while you are at il Melo. If it is found that this condition has not been adhered to then the full rate for the period will be payable.
SECURITY DEPOSIT
A refundable security deposit of £300/€350 is also required with the balance payment and is repayable after the visit subject to deductions for any damages to the property, fixtures, fittings or equipment or for over-occupancy as per the previous paragraph. In the event that breakages exceed £300/€350, the additional costs must be paid for during or after the visit.
HEATING
To protect the environment and promote responsible energy use, heating costs are not included - a refundable heating deposit of £100/€115 per week will be added to bookings covering October to April. At the end of the visit actual usage will be checked and a repayment will be made or the extra amount invoiced.
CLEANING AND CARE OF THE PROPERTY
Rates include cleaning at the end of stay and, for stays of more than one week, weekly changes of bed linen and towels. Additional cleaning is available. Guests are expected to leave Il Melo as they found it (bins and fridge emptied, crockery / pans clean etc.), however a ‘walk away service’ where we do all that can be provided at extra cost, subject to availability. During their stay, guests should keep the property clean and empty rubbish regularly in the green public skips provided at frequent intervals along roads. Any significant breakages or damage should be reported immediately to the managing agents as this will minimise repair / replacement costs.
SAFETY
The safety of all members of the party is your responsibility. The Owners have provided safety features (such as pool cover, stair gates, fences and gates etc.) and the managing agents will advise on their correct use but it is up to Guests to choose to do so. The Owners will only be liable for damage to persons or property of Guests if caused by their fault.
INSURANCE
Travel insurance: As bookings cannot be cancelled, guests are strongly advised to have adequate travel insurance in particular to cover risk of enforced cancellation.
Medical insurance: EU residents should have EHIC health cards for all members of their party and non-EU visitors should have adequate medical insurance.
Il Melo has the required public liability insurance (details available on request).
EXCEPTIONAL CIRCUMSTANCES
In the case of exceptional circumstances beyond the Owners' control (such as civil disturbance or damage caused by weather or third parties) making it impossible to fulfil the booking, the Owners will make their best efforts to find suitable alternative accommodation or, at the Guests' option, return any amounts paid.
MANAGING AGENTS
Our local managing agents will meet you on arrival at the property, will provide help and will assist with any problems that occur during your stay. Please bear in mind that this is a rural area and they may not always be able to solve all problems immediately – but they will always do their best.
INFORMATION AND DIRECTIONS
Information about using the facilities of the property is provided on site as well as some information about the local area and activities. Directions etc. will be sent to you well before your arrival date.
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